Hey guys, this is Shana Johnson. I am currently at the Starbucks parking lot where my little brother works. I used to work here for about four years, starting when I was 16. I just got off the phone with Pastor Brian Simms, and we were discussing our karate class. He mentioned one of his biggest gripes about Starbucks. Although he loves the company and it's one of his favorite things, he said it frustrates him when the baristas repeat his order incorrectly. He knows his order very well, and it makes him sound dumb when they don't say it back accurately. For example, if he orders a caramel latte with nonfat milk, and wants it hot, along with three shots of espresso, sugar-free caramel, and extra caramel sauce, he wonders how the barista remembers it all. People used to ask me the same question when I worked here. How do I remember all these different orders? Well, Starbucks has a system to help with that. They have a system on the side of the cup where baristas can mark the details of the drink. Normally, they would mark it for you, but this particular cup isn't marked because my brother made my drink himself. If you flip the image around on your screen, you will see how a Starbucks drink is memorized and drilled into every barista. The order goes like this: iced or hot, decaf, shots, size, syrup, milk, customizations, and the drink itself. Now, let's see if I can remember the example order we mentioned earlier. You said a hot triple, which means three shots, followed by a grande size, sugar-free caramel syrup, nonfat milk, and extra caramel sauce. The final drink would be a caramel latte. It's amazing how this system helps baristas organize and memorize each unique order. So,...
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